How can we help?

Should you experience any issues with your Leakomatic we recommend starting by downloading the guide Troubleshooting leakage.

Should you still need help please choose your Leakomatic model from the list below for access to user manuals, frequently asked questions, movies etc. In addition, we have listed the most frequent questions about Leakomatic in general below.

 

FAQ

  • If the product was purchased through the web shop there is a warranty covering the product for two years. Please turn to the place of purchase, should you need to make a warranty claim.

    If you purchased a turn-key solution from Leakomatic including installation, the warranty time can be found on your copy of the purchase agreement. The warranty also covers the installation.

  • You can find a label indicating the model of our unit in the lower right corner of the display. The software version of the device is on display for a brief moment after power cycling the device.

    Model Label Software version
    Leakomatic M4 M4
    LOM 1100 LCS-1 2.3 or 2.4
    LOM 1000 Leakomatic 1000 1.2, 1.3,1.4,1.5,1.6 or 1.7
    LOM 1200 Leakomatic 1200 1.6 or 1.7
    LOM 2000 Leakomatic 2000
    IND-1 Industrial 1 2.0

    You can find the serial number label on the round black Leakomatic sensor unit attached to the valve. The serial number is a string constructed of a letter followed by a numer, eg C2043.